Residents gathered recently at Ngwelezane Hall for an information-sharing session on the City of uMhlathuze’s indigent programme and estate late matters. The session offered a platform for residents to voice their concerns and seek clarity on municipal processes affecting their daily lives.
One resident urged the city to consider subsidizing transfers of ownership for properties from child-headed households whose parents have passed away. This suggestion highlights the challenges faced by vulnerable children who often struggle to retain family homes due to legal and financial barriers.
Concerns about billing accuracy also emerged. A resident recounted how the city once issued a misprinted statement, causing confusion and frustration. Others echoed dissatisfaction with customer care at the revenue and rates offices, citing poor service and unhelpful reception staff.
Water-related issues were also raised. Mr. Jonga complained about persistent water leaks in his area that remain unattended despite repeated reports, leading to exorbitant bills that burden residents.
In response, Mr. Kunene, Chief Financial Officer for the city, clarified that municipal property rates are not based on consumption, unlike water and electricity charges. He further explained that indigent programme qualifications are determined by income thresholds rather than the mere presence of a source of income.
Importantly, the CFO and his team committed to addressing customer service challenges at the Ngwelezane Rate Hall to improve residents’ experiences.
The session also provided valuable insights into estate late matters. When parents pass on leaving children behind, the city requires the submission of a death certificate and an affidavit during ownership transfer processes. The affidavit is necessary to prevent exploitation by unscrupulous individuals attempting to take over properties without the consent of all rightful heirs.
Children inheriting property must be present during this process to safeguard their interests. This caution also extends to polygamous families, where all wives must produce relevant documentation and submit affidavits to prevent one party from unfairly claiming ownership.
To avoid these complex legal steps, estate owners are encouraged to prepare wills. Notably, the City of uMhlathuze supports National Wills Week every September, during which wills can be drawn up for free at participating banks, helping residents protect their estates and families in advance.
